ROCHESTER CASINO: enforcing unwritten rules and stealing $3000.

Tuesday, June 21, 2005

ROCHESTER CASINO: enforcing unwritten rules and stealing $3000.

In early February 2005, a player deposited $500 at Rochester Casino and received a 250% non-cashable bonus, for a total initial balance of $1750. The conditions of the bonus were that $52,500 needed to be wagered to qualify for a cashout, and that the games Blackjack, Roulette and Casino War did not count towards that wagering total - see below:

rochester terms

Note carefully the wording: "Bets placed in the games of Roulette, Blackjack and Casino War do not fulfill players' obligations with regards to the minimum wagering requirements". This does not say that play on these games is actually illegal when wagering the bonus, simply that play on those games doesn't count towards the wagering total. To actively disallow play on those games would be highly counter-productive for the casino, given that they all carry house edges, and as such any play on them increases the casino's win rate.

The player in question wagered on blackjack, got his balance up to $4750, then wagered $52,500 on baccarat, ending up with a balance of $4797 - and cashed out.

Rochester Casino denied the withdrawal, stating that since he played blackjack the cashout was illegitimate, and as such, all his winnings would be voided and he would have to start again with the original $1750 starting balance.

The player did not break any rules. The fact that blackjack did not count towards the $52,500 wagering requirement total does not mean that blackjack play voids winnings.

In an attempt to clarify this, I had a chat myself with the Rochester Casino about the matter of blackjack play for bonuses. Here it is:

Steven: Welcome
Steven: How can I help you ?
Me: I just found this casino. For the new player bonus, I know blackjack doesn't count towards the wagering requirements, but does blackjack play actually void wins?
Me: Or can I play BJ as long as I play the "required" games as well?
Steven: No "Black Jack does not count towards the wagering requirement"
Steven: Is there anything else I can do for you ?
Me: I understand it doesn't count towards the wagering requirement, but if I play blackjack AND the games that DO count towards the wagering requirement, is that OK, or does any BJ play void winnings?
Steven: "Bj void's the winnings"
Me: OK, thanks.
Steven: your Welcome ....thank you.

You can see that the customer support rep makes two somewhat different responses: in the first place he simply repeats that blackjack doesn't count towards the wagering total, but he THEN goes on, when pressed, to state that blackjack play actually voids winnings.

This is to state one rule and enforce another. Nowhere is there any clue given that blackjack voids winnings - why not? Because there are many blackjack players out there, and for them to be denied the opportunity to play their game would cost the casino a lot of customers. So, the casino does not disallow blackjack play for bonuses in the written terms and conditions - they simply void the blackjack players' winnings when they come to make a cashout.

This is a no-lose situation for the casino.

The most recent development in this case is quite extraordinary: Rochester Casino has agreed to refund the player's DEPOSIT - $500 - on condition that he acknowledge the fact publically! Not the winnings, legitimate though they be. In order to simply receive his DEPOSIT back, he needed to offer up a public "thank you".

On the matter of the winnings, the casino appears entirely unresponsive.

Read the whole story in the Rochester Casino thread at Casinomeister, and also in the Rochester Casino thread at Winneronline.

Rochester Casino should be avoided at all costs.

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